Customer Support Associate (FTC)

Customer Support Associate (FTC)

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

This position is located onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays.

The main purpose of this role is to work cross-functionally to help our clients meet their hiring targets. This role includes, but is not limited to, ensuring client demand is met by reviewing requirements posted on Flex platform and making sure they are optimized in accordance with requirements, using internal tools to ensure client and worker satisfaction.

This role will proactively analyze shift patterns, job requirements, and Indeed Flex's pool of Flexers to ensure fulfillment.

This is a 3-month FTC position, with the possibility of full-time after. Working hours are on a rota pattern that will include weekends, but we will make sure you are given at least 7 days notice.

• Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently deliver the signature Flex experience.
• Data & Analytics: Analyze and use comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
• Cross-Functional Liaison: Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
• Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
• Performance Excellence: Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
• Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.

• Experience working in a high-volume customer service or operations environment. Experience in the staffing industry preferred.
• Thrives in an environment where priorities and focus are constantly evolving
• A high level of integrity; always ready to take on the next task & focused on the customer's long-term success.
• Knowledge of financial information like payrates, invoicing is preferred
• Ability to cover flexible shifts, including night shifts up to 10 pm and weekends
• Highly proficient in utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc
• Proactive thinker, always willing to share your ideas and knowledge
• Experience in using data to identify challenges and priorities.
• Exceptional organizational skills and the ability to prioritize and plan your own day and workload.

• $25.00 to $31.25 per hour
• Employee Assistant Program
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

About Us

We're helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.

This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.

Work Environment

This role…