Full-Time Call Center 1st Shift - Idealnet Coordinator (North Barrington, IL - On-Site Training

Position: Full-Time Call Center 1st Shift - Idealnet Coordinator (North Barrington, IL - On-Site Training)
Location: North Barrington

Requirements Excellent professional verbal and written communication skills

Strong active listening skills and ability to empathize with callers under high pressure situations

Ability to multi-task (talking and typing)
Strong attention to detail

Above average typing skills; 30 WPM minimum

Ability to adapt to new software and processes

Basic Microsoft Office skills

Responsibilities

Provide excellent customer service to all callers.

Answer inbound calls, collect data from callers pertaining to a breakdown.

Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.

Meet and/or exceed call center metrics.

Adapt well to change and accepts constructive feedback.

Develop understanding of Idealease Best Practices.

Have a basic understanding of facilitating service assignments.

Leadership, Personal Development and Conduct Communicate and cooperate with all departments.

Attend company meetings as required.

Handle all customer issues in a professional and courteous manor.

Display an earnest desire to perform assigned tasks efficiently and accurately.

Complete assigned tasks within allotted time frame.

Display an aptitude to learn and advance.

Eagerly participate in company sponsored training events.

Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.

Display honesty in all company related dealings.

Educational Requirements:

High School Diploma or GED Preferred This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the Company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances changes (such as: growth, work load, changes in personnel, technological developments, etc.).

This is not a work-at-home position.

Must live in Chicago land area for on-site training. This position may not remain 100% remote or remote indefinitely.

High school diploma or general education degree (GED) required1 year of customer service experience

Experience working with inbound and outbound calls, customer retention, and/or customer service

Intermediate Microsoft Office skills

Excellent interpersonal and communication skills

Comfortable working in a high volume fast pace role Demonstrated ability to prioritize tasks and manage time efficiently

Basic computer skills in various software and web-based applications
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