Member & Provide Customer Support Respresentative

** At Kelly®, we're passionate about helping you find a job that works for you. How about this one?
** We're seeking a Member & Provider Customer Support Representative to work at a leading provider of healthcare program support, servicing Medi-Cal members and providers. With us, it's all about finding the job that's just right.

** Salary/Pay Rate/Compensation: $18/hr.*
* ** Shift:
** Monday-Friday, 8am-5pm(Pacific)

*
* Location:

** Fully Remote-work from the comfort of your home  _(must reside in California, excluding specified cities)_

** Benefits:
** Med/Den/Vis, 401(K), PTO, Paid Holidays

** Why you should apply to be a Member & Provider Customer Support Representative:*
* + Meaningful role in supporting essential healthcare programs

+ Opportunity to expand your experience in the growing healthcare and customer service industry

+ Supportive culture with a focus on professional development and teamwork

** What's a typical day as Member & Provider Customer Support Representative? You'll be:*
* + Responding to general and moderately complex inquiries from members and providers via telephone using an automated system

+ Researching and resolving customer issues related to Medi-Cal programs, adhering to Service Level Agreements (SLAs)

+ Recording and documenting calls in a Customer Relationship Management (CRM) ticketing system

+ Assisting callers in completing online applications and troubleshooting issues

+ Maintaining up-to-date knowledge of relevant regulations and policies as they apply to the programs served

+ Conducting outbound calls to customers in response to specific business needs

+ Escalating calls to leadership as needed and collaborating with team members and management

+ Reporting issues through an easy online system and ensuring thorough case documentation

+ Completing all required training and adhering strictly to attendance and work schedules

** This job might be an outstanding fit if you:*
* + Have a High School diploma or equivalent (required)

+ Bring a minimum of one (1) year of customer service experience (required)

+ Possess strong experience with computer software, CRM tools, and telephone technology

+ Are comfortable using help desk and support applications

+ Demonstrate excellent verbal and written communication skills

+ Can utilize effective problem-solving skills, even in complex situations

+ Thrive working independently and as part of a team

+  
** Meet remote work technical requirements (internet speeds of at least 60mbps download/60mbps upload, verified by a speed test).  Must have an ethernet connection and ability to plug directly into a router*
* ** What happens next*
* Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Member & Provider Customer Support Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally…