Client Experience Specialist (Remote

Client Experience Specialist (Remote)

We are looking for a Remote Client Experience Specialist in the Miami area to support clients throughout the travel planning process. This role involves assisting with reservations, answering questions, and ensuring a smooth and enjoyable planning experience.

In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences.

This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required.

Serve as a main point of contact for client communication via email, phone, and messaging

Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages

Respond to inquiries with accurate, timely, and helpful information

Support clients with reservation coordination, confirmations, and itinerary updates

Research destinations, resorts, and travel options to match client preferences

Maintain organized records of client details and bookings

Provide pre-travel guidance and follow-up support after trips

Collaborate with suppliers and booking platforms to ensure accuracy and quality service

Strong communication and interpersonal skills

Ability to stay organized and manage multiple client requests

Comfortable working independently in a remote environment

Attention to detail and problem-solving mindset

Basic computer and internet navigation skills

Customer service, hospitality, or travel experience is a plus (not required)

Flexible remote schedule

Access to training, tools, and ongoing mentorship

Supportive team environment

Opportunity to build professional skills in customer relations and travel planning

Performance-based earning potential with no cap

This role is a great fit for individuals who:

Enjoy helping others and creating positive experiences

Have an interest in travel, hospitality, or event planning

Are self-motivated and dependable

Want a flexible opportunity that can grow over time

This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.