Member Services Representative

Customer Service Representative

Location:

Hybrid, Minneapolis MN

Pay: $25.00/hour

Employment Type:

Contract-to-Hire

We're seeking customer-focused professionals to support members enrolled in government-funded healthcare programs, including Medicare, Medicaid, and Marketplace plans. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer experiences in a fast-paced environment.

Representatives serve as a trusted resource for members by answering questions related to health insurance coverage, billing, benefits, provider networks, premiums, deductibles, and more.

• Handle a high volume of inbound member calls, averaging 50-70 calls per day
• Assist members with questions regarding coverage, benefits, premiums, billing, deductibles, copays, and provider networks
• Research and resolve customer concerns accurately and efficiently
• Ask thoughtful questions to understand member needs and identify appropriate solutions
• Document interactions and maintain accurate records
• Navigate multiple systems while delivering a positive member experience
• Meet quality, productivity, and service expectations

• Previous customer service experience
• Strong communication and interpersonal skills
• Ability to think critically and solve problems independently
• Comfortable working in a fast-paced, phone-based environment
• Strong listening skills and attention to detail
• Empathy and a genuine desire to help others
• Ability to learn and explain complex information clearly
• Minnesota residency
• Private workspace and reliable high-speed internet with ethernet connectivity

• Call center or contact center experience
• Healthcare, insurance, benefits, or member services experience
• Experience supporting customers over the phone
• Previous remote work experience

Successful candidates are naturally curious, ask great questions, and enjoy helping people navigate complex situations. Healthcare experience is preferred but not required. Candidates with a strong history of customer service, problem-solving, and relationship building are encouraged to apply.

• Paid training program (approximately 4-5 weeks)
• Dedicated mentorship and ongoing support
• Comprehensive training on government-sponsored healthcare plans
• Collaborative team environment with resources available for continued development

Training Hours

• Monday-Friday: 8:00 AM - 4:30 PM

Regular Schedule

• Monday-Friday between 9:00 AM - 6:00 PM
• Occasional evening shifts (approximately two per month)
• Limited weekend coverage during annual open enrollment periods

• Competitive pay at $25/hour
• Contract-to-hire career path
• Meaningful work helping individuals understand and access their healthcare benefits
• Supportive team culture focused on growth, collaboration, and member satisfaction

If you're a strong communicator with a customer-first mindset and enjoy solving problems, we'd love to hear from you.