Travel Advisor Specialists - Remote in North Las Vegas, Nevada

Travel Advisor Specialist

Now offering a $1,000 paid upon completion of 90 days of employment. As a Travel Advisor Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about travel service delivery in a high-velocity environment.

Final date to receive applications:
Ongoing until positions are filled. Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including employment assistance programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future.

This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at .

Your responsibilities as a Travel Advisor Specialist include finding innovative ways to respond to varying questions, issues, and concerns. Act as a trusted advisor and consultant to a single or multiple corporate accounts. Act as the point of sale on all domestic and international travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS).

Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures. Provide consultative advice, solutions, and recommendations. Additionally, proactively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards. Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions.

Deliver expectations on individual/shared team goals and support all business key performance indicators. Follow internal compliance and regulatory requirements for all customers and locations supported. Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners.

Operate in multi-channel (phone and email) servicing environments where you are accountable to key performance indicators of success, such as customer…