Customer Service Agent - Work From Home

Partners Bank is a growing community bank serving customers across Maine and New Hampshire. The bank focuses on providing high-quality personal banking services and building strong relationships with its customers and communities. Partners Bank emphasizes excellent service, employee development, competitive compensation, and opportunities for professional growth.

The Part-Time Customer Service Assistant I (Bank CSA) is an on-site banking position responsible for performing teller transactions and providing day-to-day customer service. The CSA assists customers with checking and savings accounts, certificates of deposit, account maintenance, electronic banking services, and general banking inquiries.

The position also involves identifying customer needs, recommending appropriate banking products and services, maintaining an accurately balanced cash drawer, and following the bank's operational, security, and compliance procedures.

Schedule: Part-time, approximately 29 hours per week

Work Arrangement: On-site only

Location: Portsmouth, New Hampshire

• Minimum 1 year of teller or banking customer service experience in a branch or call center environment.
• Must already be authorized to work in the United States.
• Strong knowledge of teller and customer service processes.
• Knowledge of banking products and services.
• Strong sales and customer service abilities.
• Strong interpersonal and communication skills.
• Good organizational, technical, and computer skills.
• Ability to multitask effectively.
• Ability to adapt to changing priorities.
• Comfortable working collaboratively in a team environment.
• Understanding of banking policies, procedures, security, and compliance requirements.

Banking & Customer Service

• Teller Transactions
• Customer Service
• Retail Banking
• Deposit Accounts
• Checking Accounts
• Savings Accounts
• Certificates of Deposit (CDs)
• Account Opening
• Account Maintenance
• Electronic Banking
• Cash Drawer Balancing
• Banking Product Knowledge
• Customer Inquiry Resolution
• Customer Relationship Management
• Needs-Based Selling
• Cross-Selling
• Product Recommendations
• Referral Identification
• Customer Needs Assessment
• Relationship Building

• Banking Compliance
• Operational Procedures
• Security Procedures
• Transaction Processing
• Deposit Processing

• Verbal Communication
• Interpersonal Skills
• Customer-Focused Mindset
• Organization
• Multitasking
• Attention to Detail
• Computer Skills
• Teamwork
• Problem Solving
• Accuracy
• Time Management

The provided job description does not include a specific Equal Opportunity Employer statement
. However, it states that the job description is not intended to exclude modifications consistent with providing reasonable accommodations for individuals with disabilities
.