Remote Customer Advocacy Lead for Complex Complaints
Remote / Online - Candidates ideally in
Anchorage, Anchorage Borough, Alaska, 99507, USA
Listed on 2026-08-06
Anchorage, Anchorage Borough, Alaska, 99507, USA
Listing for:
Cortes 23
Remote/Work from Home
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Affirm's Customer Advocacy Lead role is to champion the Voice of affirm, resolve highly complex complaints, and lead a team of Customer Advocacy Associates. You will coordinate across partners to identify root causes and drive compliant resolutions while improving service levels and customer satisfaction.
You will own QA operations, escalation management, and vendor performance, shaping the customer experience through scalable processes and data-driven improvements.
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