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Remote Fan Support Specialist - Entry Level
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-07
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
Triwill Group
Remote/Work from Home
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Tixr is seeking a Fan Support Agent to be the first point of contact for fans with questions about tickets, orders, and event experiences. You will handle Intercom-based inquiries, troubleshoot issues, and guide fans through self-service tools, maintaining a friendly, fan-first tone.
You will join the wider Client Success team, collaborate with AI support, meet SLA targets, and help improve help content. This role offers 100% remote work with some hybrid options and room to grow within the fan
#J-18808-LjbffrPosition Requirements
Less than 1 Year
work experience
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