VBDC Outbound Agent

Position Title:

BDC Outbound Specialist

Employment Type:

Full-Time (Remote)
Work Requirement:
Minimum of 40 hours per week

The Service Business Development Center (BDC) Outbound Specialist serves as a liaison
between automotive dealerships and their customers. This role focuses on developing and
managing customer relationships to maximize appointment scheduling through outbound phone
calls and external platforms such as Kelley Blue Book, Autotrader, email, and other
communication channels.
The BDC Outbound Specialist may assist in multiple operational areas as needed to ensure
exceptional customer service and support dealership objectives.

The following duties represent the essential functions of the role. Additional responsibilities may
be assigned as needed:

• Initiate outbound calls to previous customers and new prospects
• Answer inbound calls from customers and prospects
• Schedule appointments using dealership scheduling tools and communicate updates via Slack when required
• Build rapport and engage customers through phone communication and third-party platforms (e.g., Kelley Blue Book, Autotrader, Craigslist)
• Address customer hesitation or concerns with patience and professionalism
• Resolve inquiries promptly while providing accurate and helpful information
• Maintain and update customer records in the CRM system with a high level of accuracy and attention to detail

• Strong verbal and written communication skills
• Comfort and confidence working extensively on the phone
• Familiarity with external platforms such as Kelley Blue Book and Autotrader
• Basic computer proficiency and professional phone etiquette
• Friendly, professional demeanor
• Strong organizational and multitasking abilities in a fast-paced environment
• Problem-solving skills

• Reliable high-speed internet connection
• USB headset
• Quiet, distraction-free home office environment

Computer with at least:

• 1.4 GHz Intel Core 2 Duo processor or equivalent
• Minimum of 2 GB RAM
• Google Chrome installed

• High School Diploma or GED equivalent

• Minimum 1+ year of Sales, Call Center, or BDC experience
• At least 2 years of customer/client service experience
• Minimum 1 year of experience with or knowledge of automotive dealerships

• Prolonged sitting and computer use
• Close-up visual work
• Extensive speaking on the phone