Call Center Manager for a Healthcare Services in US (Home Based Full Time

Job Title

Healthcare Call Center Manager

• Daily performance dashboards (we'll give you the dialer, you own the reporting layer)
• Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
• Weekly client-facing performance reports and live Zoom calls with US clients
• Agent discipline: attendance, adherence, PIPs, and firing when needed
• Working directly with our trainer/QA lead to close gaps you see in the data

• 4+ years managing outbound call centers (healthcare, insurance, or lead-gen preferred)
• Fluent, confident English — you'll be on calls with US clients weekly
• Built and maintained your own dashboards in Sheets/Looker/Power BI/dialer-native
• Deep experience with at least one of:
Five9, Call Tools, Convoso, Ready Mode, Vicidial
• The stomach to fire underperformers with proper documentation

Please only apply for this role if you have the following home office requirements:
• Perfectly working headset and webcam
• Stable internet connection of at least 25 Mbps ~ 50 Mbps
• Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.