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Senior Customer Success Manager - Growth & Retention (Remote

Remote / Online - Candidates ideally in
Franklin, Williamson County, Tennessee, 37068, USA
Listing for: Glasshouse
Remote/Work from Home position
Listed on 2026-08-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
  • Business
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below
Position: Senior Customer Success Manager - Growth & Retention (Remote)

Glass House is seeking a Senior Customer Success Manager to own a book of business from post-onboarding through renewal. You will be the relationship owner for your accounts, ensuring retention, growth, and successful outcomes.

You will drive proactive reviews, coach customers on usage, and collaborate with Sales to close expansion. This is a remote role with a hybrid Nashville area office; travel to Nashville 1–2 times per year is expected.

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Position Requirements
10+ Years work experience
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