Online Chat Representative

Cappellino Buick GMC is currently looking for an Online Chat Representative to provide top-tier customer service to our clients. The selected candidate will serve as a primary point of contact for customers seeking assistance through our online chat platform. This role involves resolving queries, recommending solutions, and guiding product users through features and functionalities.

• Take the initiative to engage in live chats on our website with the aim of offering support to potential and existing customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain high levels of customer satisfaction and work to improve on feedback received from customers
• Keep records of customer interactions, process customer accounts, and file documents
• Collaborate with cross-functional internal teams to improve overall customer service and product knowledge
• Recognize sales opportunities when appropriate with the plan to ensure customer retention and satisfaction

• Proven customer support experience or experience as a client service representative
• Strong communication and interpersonal skills
• The ability to handle stress in a fast-paced work environment
• Demonstrated ability to handle multiple tasks or projects effectively
• High level of professionalism, patience, and efficiency to maximize customer satisfaction
• Proficiency in English; bilingual proficiency would be a plus
• Familiarity with CRM systems and practices would be a preferred tactic
• High school diploma or Bachelor’s degree in relevant fields; additional certification in Customer Service or Sales would be a plus
• Competitive compensation package
• Comprehensive training and professional development opportunities
• Positive and dynamic work environment focused on employee engagement
• Generous vacation and leave policies
• Health, dental, and vision insurance
• Opportunities for career growth and advancement

This position offers an exciting chance to directly impact Cappellino Buick GMC’s customer base and support our mission for providing exceptional customer service. If you are looking for a challenging and rewarding role conducive to personal and professional growth, this may be the perfect role for you!