Client Service Associate

About The Role

We are seeking a Client Service Associate to support our retirement plan Relationship Managers in delivering an exceptional client experience across our book of business. This role is responsible for preparing meeting materials, coordinating follow-up items, and managing the day-to-day administrative details that keep client relationships running smoothly. The ideal candidate has a passion for organization and service, so that clients feel supported.

Mequon, WI, USA

Spectrum Investment Advisors is a fiduciary, fee-only firm based in Mequon, WI, serving plan sponsors and their employees — from boardroom to break room — for over 30 years. We're proud to be recognized as one of the Best Places to Work in Wisconsin, and we're guided by a culture that values integrity, teamwork, and long-term thinking in everything we do.

• Prepare client reviews, quarterly reports and participant education materials to assist Relationship Managers in delivering and ensuring client satisfaction
• Maintain and update client files and databases containing plan sponsor information, contact details and other related records while checking for accuracy
• Follow up on plan changes and investment changes, preparing and coordinating the related documentation and materials needed to see each change through to completion
• Provide first impression experience through welcoming clients and vendors to our office, at various events and fielding incoming calls
• Provide various forms of written communication and correspondence support to Relationship Managers in the form of letters, emails or notes composed and typed according to company procedures
• Coordinate with recordkeepers and third-party administrators on plan document updates, fund lineup changes, and required compliance notices to ensure timely and accurate delivery to clients
• Open, review and distribute materials received in the office to the appropriate Relationship Managers
• Support the use of technology, AI tools, and marketing resources to enhance client communications and streamline day-to-day service delivery

• 1-3+ years of experience in client service, financial services, or a related administrative support role (retirement or investment industry experience a plus)
• Strong written and verbal communication skills, with the ability to represent the firm professionally with clients and vendors
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines simultaneously
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); comfort learning and using CRM and portfolio/plan management systems
• Familiarity with AI tools and a willingness to use technology to improve efficiency and client communications
• General knowledge of retirement plan concepts (401(k)/403(b) plans, plan documents, fund lineups) or willingness to learn industry-specific terminology and processes
• Ability to work collaboratively with Relationship Managers and other team members in a fast-paced, client-focused environment

Hours:

Full time.

On-site. Remote work available based on supervisor prior approval.

• Base salary with bonus.
• Salary:
  Paid bi-weekly.
• Bonus:
  Annual bonus based on corporate profits, retention and revenue targets.
  • Ranges from 4%-15%; 10-year average = 8.8% (~$9,200); 2025 = 13.5% of salary
  • Referral bonus opportunity: 5%-15% of Spectrum’s net fee for Wealth Management referrals over $250,000

• 3% base Safe Harbor contribution
• $0.60 per $1.00 match to 6%
• Discretionary profit sharing of 1%
• Total Employer Contribution = 7.6% of pay at full matching participation

Eligible after 60 days of employment

• Group Medical Insurance (75% SIA; 25% employee)
• Group Dental & Vision Insurance (50% by SIA; 50% employee)
• HSA with employer contribution
• Long-Term Disability insurance
• $100,000 of Term Life Insurance with AD&D
• $2,000 annual compensation if not enrolled in Spectrum’s health insurance

PTO format.

The PTO Plan Follows The Calendar Year Where Time Off Is Awarded On January 1 And May Be Used Any Time From January 1…