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Remote Call Center Mentor & Escalations Lead
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-08
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
RemX Speciality Staffing
Full Time, Remote/Work from Home
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
RemX Speciality Staffing is seeking a Remote Call Center Liaison to oversee daily call center performance. In this full-time role, you will mentor frontline agents, manage escalations, and track team-wide trends from a remote setting.
You will monitor attendance, identify-at-risk agents, and collaborate with the team to discuss KPI monitoring and risk escalation. The position requires reliable internet, quiet workspace, and the ability to work 8 AM–10 PM EST, Monday–Friday.
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