Patient Support Center Representative

This position is Remote in Eastern, Central, and Mountain Time Zones. You will have the flexibility to work remotely
* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Support Center Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

This position is full-time, Monday, Tuesday, Wednesday, Saturday, and Sunday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid training. The hours during training will be 8:00am to 5:00pm PST, Monday - Friday. Training will be conducted virtually from your home.

Watch this video to understand the expectations of being a remote worker with United Healthcare.

Primary Responsibilities:

* First point of contact for our patients;
Sets the tone for a positive experience

* Exhibits empathy, courtesy, competence, efficiency, and care

* Schedules appointments and procedures, following standard guidelines

* Uses Multiple computer and phone systems to fulfill patient needs over phone

* Verifies patient information, while documenting in their Electronic Health Record (EPIC)

* Advises patients of their responsibilities regarding insurance and referral information

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma / GED OR equivalent years of experience

* Must be 18 years of age OR older

* 1+ years of customer service experience

* 1+ years of Microsoft Office experience

* Ability to work any of our 8-hour shift schedules during our normal business hours of 8:30 AM - 5:00 PM PST from Monday-Friday

Preferred Qualifications:

* 1+ years of experience in a health care setting

* EMR experience

* Knowledge / Understanding of CPT / ICD - 10 coding

* Communication skills and phone etiquette

* Experience with providing customer service

* Access to independent means of transportation during work hours for job related tasks

Telecommuting Requirements:

* Reside within Eastern, Central or Mountain Time Zones

* Ability to keep all company sensitive documents secure (if applicable)

* Required to have a dedicated work area established that is separated from other living areas and provides information privacy

* Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting)

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).…