Customer Service Representative

** Requisition number:
** 1062497

** Job category:
** Customer Services

_This position is Remote in Eastern, Central, and Mountain Time Zones. You will have the flexibility to work remotely
* as you take on some tough challenges._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime.

We offer 2 weeks of paid on-the-job training. The hours of training will be 8:30 AM - 5:00 PM MST

_Watch this_  video  ( tq68lgsj)  _to understand the expectations of being a remote worker with United Healthcare._

*
* Primary Responsibilities:

*
* + Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

+ Scheduling appointments for patients - entering and updating demographics

This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

*
* + High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Knowledge of Medical Terminology

+ Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:30am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime

*
* Preferred Qualifications:

*
* + 1+ years health care experience

+ Ability to type 40 wpm

** Telecommuting Requirements:*
* + Reside within Eastern, Central or Mountain Time Zones

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting)

*
* Soft Skills:

*
* + Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to…