Remote Customer Engagement Lead, Meal Programs & Retention
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-08
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
Socket.dev
Full Time, Remote/Work from Home
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Account Manager
Job Description & How to Apply Below
ez Cater, the #1 food tech platform for workplaces in the US, is seeking a Customer Engagement Manager to own retention for Meal Program accounts within our Growth team. This individual contributor role builds deep customer relationships, drives account retention, and partners with sales, support, ops, and product to protect GMV.
You’ll conduct regular business reviews, coordinate with cross-functional teams, and use AI tools to prioritize accounts and surface next best actions.
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