IT Support

Are you energized by talking to and helping people? Do you naturally take ownership and track details to completion? Are you all about using technology? Do others describe you as a nice and persistent person? Are you excited about keeping multiple projects moving forward at one time? Do you view interruptions as opportunities instead of frustrations? Do you have a servant’s heart?

If so, keep reading ...

Tech Care
360 is looking for a Customer Success Representative. This is a small but lively business focused on people! The selected candidate will be responsible for providing tremendous customer service via email, phone, in-person, and help desk tickets for our monthly service clients.

On a typical day, you will be taking all incoming phone calls, responding to emails and tickets, going onsite to customer locations. You will be the first person they talk to! Some of the technical tasks you will be trained to do include helping reset passwords, troubleshooting printer issues, working with Level 2+ techs to get tickets solved, and much more.

This job is work from home with some travel to client locations. It is required to live within 20 minutes of the Visalia/Tulare, CA area.

Reliable transportation is required to go onsite to customer locations. That may sound intimidating, but don’t worry, you will be walked through each task and trained until you feel comfortable. We define our success by the relationships created with clients and the amount of people who are helped!

• Loves talking to clients and building relationships.
• Loves using technology!
• Is a problem solver with strong follow-up.
• Works hard but also like to have F.U.N. while getting things done!
• Is a naturally gifted communicator and writer.
• Has a heart for helping and teaching people.
• Sets goals, and then takes action to conquer them!
• Has hunger to learn and grow as a person and a leader.
• Is a team player. (Must hate gossip, negativity, and disrespectful behavior)
• Can discuss complicated situations/tasks as if they are simple and painless.

Tech Care
360 was founded to help other businesses succeed. We do that by building relationships with leaders, partnering with their companies and managing their technology so they can focus on what they do best. We believe that by helping other businesses thrive in our community, we are a small part of all the good that they do, and ultimately a part of the positive impact they have on the world.

If you want to make a positive impact too you may be the person we are looking for!

Tech Care
360 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Ability to Relocate:

• Visalia, CA 93277:
  Relocate before starting work (Required)

Work Location:

Hybrid remote in Visalia, CA 93277