Bilingual Consumer Service Operations Representative

Consumer Service Operations Representative

Location:

Remote

Duration: 6 month contract - potential to extend or convert

We are seeking a Bilingual Consumer Service Operations Representative to support daily activities across multiple service functions. This position involves performing varied and moderately complex administrative, operational, and customer support assignments in a remote work setting. The role is responsible for handling customer inquiries, processing information, and ensuring a high standard of service.

• Provide customer support via phone and other communication channels.
• Assist with enrollment, eligibility, claims processing, and other service-related requests.
• Investigate and resolve customer questions and issues in a timely manner.
• Accurately enter and maintain customer information in company systems.
• Navigate multiple applications and tools while assisting customers.
• Follow established processes, policies, and quality standards.
• Perform administrative and operational support activities as assigned.
• Document customer interactions and resolutions thoroughly.

• Bilingual is mandatory. (Spanish)
• Minimum of 3 years of customer service experience.
• Previous call center experience.
• Experience with data entry and typing.
• Strong verbal, written, and listening skills.
• Ability to quickly learn new technologies, systems, and applications.
• Proficiency with Microsoft Outlook and Microsoft Word.
• A passion for contributing to an organization focused on continuously improving consumer experiences.

• An Associate's or Bachelor's degree.
• Previous healthcare industry experience.
• Previous inbound and/or outbound call center experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.