Call Center Agent - National Bank

Customer Service / 1st Party Collections Representative Evening Shift – In-Office Amherst/Williamsville, NYFull-Time | In-Office with Future Work-from-Home Opportunity Starting Pay: $19.00/hour About the Position Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national  this role, you will work exclusively with current customers who are approximately 2–90 days behind on their credit card payments.

This is not traditional third-party debt collection-there is no cold calling and no old debt.

We're expanding our team and looking for professional, tech-savvy, and customer service-oriented individuals who are comfortable communicating with customers, navigating multiple technology systems, and offering account solutions with empathy and professionalism.

Why Work With CMS?$19.00/hour starting pay $150 bonus after 60 days Monday–Friday schedule

No weekends

Paid training and on-the-job development

Future work-from-home opportunities

Opportunities for advancement

Schedule

Start Date:

Tuesday, September 8, 2026

Training3 weeks | Monday–Friday | 8:00 AM–4:30 PM Training begins Tuesday, September
8. Candidates must be available to attend the full training program.

On-the-Job Training4 weeks | Monday–Friday | 1:00 PM–10:00 PMFollowing classroom training, employees transition into four weeks of hands-on, on-the-job training.

Regular Schedule – After Training Monday–Friday | 10:00 AM–7:00 PMNo weekends required.

Responsibilities Contact current customers regarding recently missed credit card payments

Assist customers in understanding available options to resolve past-due balances

Provide professional, respectful, and solutions-focused customer service

Handle both outbound and inbound customer calls

Navigate multiple computer systems efficiently

Accurately document account activity and customer interactions

Maintain compliance with client, company, and regulatory requirements

Represent CMS and our banking partner professionally during every customer interaction

Qualifications

Excellent verbal communication and active listening skills

Strong customer service experience in retail, hospitality, call center, financial services, or a similar environment1st party collections, financial services, or debt resolution experience preferred

Comfortable making outbound calls and discussing account balances

Strong computer and technology skills

Ability to navigate multiple systems while communicating with customers

Accurate data-entry and typing skills

Bilingual or multilingual skills are a plus

Must be able to work in-office in Amherst, NY 14221

Must be available for the required training and on-the-job training schedules

Benefits $19.00/hour starting wage Health, Dental, and Vision insurance
401(k) with company match

Paid Time Off (PTO)
Paid training

Career development and advancement opportunities

Future work-from-home opportunities

Employee referral bonuses $150 bonus after 60 days Build Your Career With CMSIf you're looking for a professional customer service position with competitive starting pay, no weekends, paid training, and opportunities for advancement, CMS offers an opportunity to build valuable experience in the financial services industry.

Join our team and help current customers find solutions while building your career with Capital Management Services, LP.Apply today for our Tuesday, September 8 training class.#ZRWe conduct a 7 year background check and drug screen for all potential hires.