Customer Service Specialist Intermediate

Job Details

• Telework Eligible:
  Yes
• Working Title:
  
  Customer Service Specialist Intermediate
• Job Class:
  Customer Service Specialist, Intermediate
• Agency: MNsure
• Job
• Location:
  
  St. Paul
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Temporary
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 08/04/2026
• Closing Date: 08/10/2026
• Hiring Agency/Seniority Unit: MNsure / MNsure - AFSCME
• Division/Unit: MNsure / MNsure Call Center/Ops 2
• Work Shift:
  
  Day Shift
• Work Hours:
  
  7:45am - 4:15pm
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: MNsure
• End Date: 12/31/2026
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  No

MNsure is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MNsure does not participate in E‑Verify.

This position is eligible for telework for applicants who reside in Minnesota (or a bordering state within 50 miles of the office location). There is potential for the incumbent to telework within the state of Minnesota. Telework workers must have adequate and reliable internet connection to conduct work, including a physical connection to the internet with connection speeds of at least 25 Mbps download and 10 Mbps upload.

The remote work area must be suitable, safe and free from hazard, including the ability to adequately protect personally identifiable information, protected health information and Federal Tax Information (FTI).

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

• Serve as the initial contact for people who call the MNsure Contact Center and assist by providing information about the application, eligibility and enrollment through the Minnesota Health Insurance Exchange.
• Provide general office support for teams within the contact center operations.
• Manage outgoing and incoming correspondences and ensure consumer records are accurately maintained.
• Support the execution of call‑out campaigns and other special projects as needed.
• Complete special assignments as directed by the unit supervisor or lead worker.

• One (1) year of customer service experience.
  • Experience must be within the last three (3) years.
• Experience must demonstrate:
  • Ability to comprehend and accurately explain policies and procedures.
  • Computer skills and ability to concurrently access, update and save data, and navigate multiple software applications, screens, windows and systems.
    • Microsoft Office Suite:
      Teams, Outlook, Excel, Word etc.
  • Basic math skills sufficient to add, subtract, multiply and divide to assist consumers with income data.
  • Data entry skills.
  • Ability to sufficiently read, speak and write in English to explain application, eligibility and enrollment policies and procedures.
  • Ability to work within a high volume, deadline‑oriented, and accuracy‑focused environment where quality and quantity production standards must be met.
  • Ability to multi‑task, work independently and in a team environment with a demonstrated record of regular attendance.
  • Strong customer service skills and effective oral and written communication.

• One (1) year contact center experience.
  • Health care / insurance contact center experience is a plus.
• Knowledge of HIPPA and Data Privacy.

To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.

REFERENCE/BACKGROUND CHECKS – MNsure will conduct reference checks to verify job‑related credentials and a criminal background check prior to appointment.

If you are an individual with a disability and need an ADA accommodation for an…