Customer Support Representative

Anytime Fitness is one of the largest and most recognized 24/7 fitness franchises in the world. Our mission is to help people live healthier and more active lives by providing a supportive, inclusive, and accessible fitness community. Our members rely on us for guidance, service, and a positive experience from the moment they join.

To support our growing network, we are seeking a dependable and service-driven Customer Support Representative to assist members, prospective members, and club teams through professional remote support.

The Customer Support Representative serves as a primary contact for inquiries related to memberships, billing, club access, account updates, and general support. This role requires strong communication skills, patience, accuracy, and the ability to work efficiently in a remote environment.

You will handle inbound and outbound communication while delivering friendly, helpful service that reflects Anytime Fitness’ values.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information on memberships, billing, club access policies, and account status.
• Assist members with account changes, cancellations, transfers, and membership questions.
• Document all interactions in the support system and follow up as needed.
• Collaborate with individual clubs and internal teams to resolve issues that require additional review.
• Educate members on Anytime Fitness programs, benefits, and club resources.
• Troubleshoot login, app, or membership-related issues.
• Handle escalated or sensitive member concerns with empathy and professionalism.
• Maintain data accuracy and protect member confidentiality at all times.
• Identify recurring issues and provide feedback to improve processes and member experience.

• Must currently reside in the United States and be eligible for U.S. employment.
• 1+ year of customer service experience (call center, retail, hospitality, support center, or similar).
• Strong written and verbal communication skills.
• Excellent problem-solving ability and attention to detail.
• Comfortable handling a high volume of calls or messages.
• Ability to work independently in a remote environment with reliable internet.
• Strong organization and time-management skills.
• Positive attitude, patience, and a customer-first mindset.

• Experience in subscription-based or membership-based customer service.
• Familiarity with CRM systems or ticketing platforms.
• Interest in fitness, health, or wellness.

• Fully remote position (U.S. only)
• Competitive hourly pay
• Health, dental, and vision insurance
• Paid Time Off (vacation, sick leave, holidays)
• 401(k) with company match (if applicable)
• Wellness and fitness benefits
• Employee assistance program
• Remote work equipment support
• Opportunities for growth within the company