Customer Care Rep - Full Time - Work From Home

Location: Marrero

[Customer Service Rep / Remote] - Anywhere in U.S. / Competitive Hourly Pay / Medical-Dental-Vision-Rx / 403(b) savings matches / Merit increases / FSA / PTO / Career advancement opportunities - As a Customer Care Rep at Well Sense Health Plan, you will:
Provide exceptional customer service and support to members through various communication channels such as phone, email, and chat;
Troubleshoot and resolve customer inquiries and concerns, ensuring prompt and accurate resolution;
Educate members on plan benefits, coverage, and claims processes;
Maintain accurate and organized records of all customer interactions;
Collaborate with internal teams to gather and provide necessary information for issue resolution and process improvement;
Continuously update and enhance knowledge of company policies, procedures, and systems;
Ensure confidentiality and security of all customer information. Hiring Immediately >>