Customer Care Rep - Full Time - Work From Home
Remote / Online - Candidates ideally in
Saint Albans, Kanawha County, West Virginia, 25177, USA
Listed on 2026-08-10
Saint Albans, Kanawha County, West Virginia, 25177, USA
Listing for:
WellSense Health Plan
Full Time, Remote/Work from Home
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Provide exceptional customer service and support to members through various communication channels such as phone, email, and chat;
Troubleshoot and resolve customer inquiries and concerns, ensuring prompt and accurate resolution;
Educate members on plan benefits, coverage, and claims processes;
Maintain accurate and organized records of all customer interactions;
Collaborate with internal teams to gather and provide necessary information for issue resolution and process improvement;
Continuously update and enhance knowledge of company policies, procedures, and systems;
Ensure confidentiality and security of all customer information. Hiring Immediately >>
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