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Bilingual Student Support Advisor (Remote
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-10
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Socket.dev
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Cengage is seeking a Tier 2 Student Advisor to deliver high-quality customer support for learners in a fast-paced, call-center environment. You will handle inquiries via phone, chat, and email with empathy and accuracy, ensuring timely case resolution while maintaining learner satisfaction.
The role emphasizes ownership of outcomes, streamlined support experiences, and proactive problem-solving to minimize repeat contacts, with scheduling CST hours and a remote-friendly setup.
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