Student Success Advisor - Remote (EST Hours
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-10
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to provide personalized, high-quality customer support in a fast-paced call center environment. You will be the primary contact for learner requests via case management software, phone, and chat, delivering accurate, empathetic assistance.
This role emphasizes a customer-first mindset, issue resolution, and the ability to multitask across platforms while documenting interactions precisely.
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