Bilingual Customer Service Representative

Patient Access Representative (Remote)

Position Overview

We are seeking a detail-oriented and customer-focused Patient Access Representative to support patient scheduling operations in a high-volume healthcare environment. This role is responsible for managing inbound calls, scheduling appointments, verifying insurance eligibility, and providing patients with accurate and timely information regarding services and appointments. The ideal candidate thrives in a fast-paced setting and is committed to delivering exceptional customer service.

Key Responsibilities

+ Answer and manage a high volume of inbound calls from patients, internal staff, and healthcare departments.

+ Provide information regarding clinic services, appointment availability, and scheduling procedures.

+ Schedule appointments for clinical and support service departments.

+ Route inquiries and messages to the appropriate department or staff member.

+ Support departmental call queues and appointment desks as needed.

+ Conduct appointment reminder and confirmation calls to patients.

+ Accurately enter and update patient information in electronic systems.

+ Verify patient insurance coverage, including Medi-Cal HMO plans.

+ Generate and distribute daily appointment schedules to appropriate departments and staff.

+ Maintain professionalism and confidentiality while assisting patients and internal stakeholders.

Required Qualifications

+ Previous call center experience required.

+ Prior work-from-home experience preferred.

+ Professional proficiency in both English and Spanish required.

+ Strong customer service and communication skills.

+ Excellent organizational skills and attention to detail.

+ Ability to multitask and manage a high volume of calls while maintaining accuracy.

+ Basic computer and data entry proficiency.

Skills

+ Customer Service

+ Appointment Scheduling

+ Call Center Operations

+ Data Entry

+ Insurance Verification

+ Patient Communications

+ Healthcare Administration

Experience Level

Entry-Level

Work Environment

Remote position supporting multiple healthcare locations and departments in a fast-paced call center environment. Candidates must have the ability to work independently while maintaining high levels of accuracy, professionalism, and customer service.

Job Type & Location

This is a Contract position based out of Los Angeles, CA 90015.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual…