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Lead, Claims Customer Service - Hybrid​/Remote Team Leader

Remote / Online - Candidates ideally in
Lynchburg, Campbell County, Virginia, 24513, USA
Listing for: Genworth Financial, Inc.
Full Time, Remote/Work from Home position
Listed on 2026-08-11
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 58800 - 102500 USD Yearly USD 58800.00 102500.00 YEAR
Job Description & How to Apply Below

Genworth Financial, Inc. seeks a Manager, Claims Customer Service in a hybrid Virginia (Richmond/Lynchburg) setup. Lead a 12–15 member team delivering high-quality phone and transaction-based service, coach for performance, and drive improvements with data insights.

You will partner with leaders to align priorities, mentor staff, and resolve complex customer situations, advancing a customer-first culture across the center.

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