Remote Client Success Team Lead

Company: AO
Location: 100% Remote (U.S. Residents Only)
Schedule: Flexible

Are you ready to take the next step in your career while maintaining the flexibility of working from home?

AO is expanding and seeking motivated, service-driven professionals to join our Remote Client Success Leadership Team. This opportunity is ideal for individuals who enjoy helping others, developing future leaders, and creating exceptional client experiences—all while building a rewarding long-term career in a fully remote environment.

Whether you have prior leadership experience or are ready to grow into a management role, we'll provide the mentorship, training, and support to help you succeed.

As a Remote Client Success Team Lead, you'll combine client service responsibilities with leadership development, helping clients access valuable supplemental benefits while supporting the growth and success of your team.

This role emphasizes relationship-building, coaching, communication, and service excellence in a collaborative virtual environment.

• Meet virtually with clients through Zoom and other online platforms

• Provide personalized guidance regarding available benefit programs

• Build long-term client relationships through exceptional service and follow-up

• Assist clients throughout the enrollment process

• Maintain accurate records and documentation

• Support, coach, and encourage team members

• Foster a positive, collaborative, and growth-focused team culture

• Participate in leadership meetings, mentorship sessions, and development programs

• Help maintain high standards of professionalism and client satisfaction

• Continue developing leadership, communication, and management skills

Lead and support clients and teammates from anywhere while enjoying the flexibility of a fully virtual work environment.

Create a work schedule that supports your lifestyle while maintaining consistent performance and growth.

Receive one-on-one coaching from experienced leaders dedicated to helping you develop professionally and advance your career.

Build valuable leadership, communication, coaching, and management skills through structured training and ongoing mentorship.

Eligible representatives may have access to:

• Medical reimbursement program

• Company-provided life insurance

• Union-supported work environment

• Leadership development programs

• Company-sponsored incentive trips

• Performance recognition and advancement opportunities

• Industry-leading virtual systems and technology

Successful candidates typically demonstrate:

• Passion for helping people and delivering exceptional customer service

• Strong communication and relationship-building skills

• Positive attitude and professional demeanor

• Ability to coach, motivate, and support others

• Self-motivation and accountability

• Strong organizational and time-management abilities

• Coachability and commitment to continuous improvement

Leadership experience is beneficial but not required. We value integrity, initiative, and a genuine desire to learn and grow.

Applicants must:

• Be at least 18 years of age

• Be legally authorized to work in the United States

• Have access to a computer or laptop

• Maintain a reliable high-speed internet connection

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

All interviews are conducted virtually through Zoom, providing a convenient and efficient hiring experience.

If you're looking for a flexible remote career where you can help families, develop as a leader, and build a future filled with opportunity, we'd love to hear from you.

Apply today and begin building your leadership career with AO.