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Remote-Ready SaaS Escalation Leader - Data-Driven Support
Remote / Online - Candidates ideally in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-08-11
Newark, Essex County, New Jersey, 07175, USA
Listing for:
Cortes 23
Remote/Work from Home
position Listed on 2026-08-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Point Click Care in Chicago is seeking an Escalation Manager in Customer Support to coordinate resolutions of high-impact escalations across engineering, product management, and customer success. This role builds out the escalation function and reports to the VP, Customer Support.
You will lead cross-functional teams, develop processes, and use data to inform decisions, with a focus on timely, durable resolutions and customer satisfaction in a SaaS environment.
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