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Remote Medicare Inbound Support Specialist
Remote / Online - Candidates ideally in
Waukegan, Lake County, Illinois, 60087, USA
Listed on 2026-08-11
Waukegan, Lake County, Illinois, 60087, USA
Listing for:
Humana
Remote/Work from Home
position Listed on 2026-08-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Humana is seeking a Medicare Call Center Representative (Inbound) to address member inquiries via phone, digital channels, or written requests. You will provide solutions and route pathways to resolution for Medicare members and dependents.
The role involves handling 40+ inbound calls daily in a high-volume setting, recording details, and escalating when needed. Training starts day one with 12 weeks of virtual sessions, followed by standardized 8-hour shifts.
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