Reservations Agent

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

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Come work and play in the mountains! Whether its first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Global Wholesale Partner Support Agent is a customer service focused position that works as part of our call center team to assist our partners with modifications, cancellations or any questions regarding their existing reservation as well as supporting the Vail Resorts Partner Portal. This is a great entry level position for someone interested in starting a career and growing within our company.

This is a remote position.

Date:
Aug 7, 2026

Location:

Broomfield, CO, US

Company:
Vail Resorts Corporate

Shift Type:
Winter Seasonal 2026/2027

Create Your Experience of a Lifetime!

The Global Wholesale Partner Support Agent is a customer service focused position that works as part of our call center team to assist our partners with modifications, cancellations or any questions regarding their existing reservation as well as supporting the Vail Resorts Partner Portal. This is a great entry level position for someone interested in starting a career and growing within our company.

This is a remote position.

• Starting Wage: $20.00/hr - $22.19/hr
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift Type:
  Full Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  No

• Provide guidance and troubleshooting for partners and tour operators using online booking portals (VRPP, Synxis)
• Replying to partner and internal emails
• Book, modify and cancel tour operator and partner bookings ensuring accuracy via phone and Zendesk tickets
• Engage in first phase of problem resolution regarding partner/tour operator complaints
• Provide feedback for Sales Managers regarding partner/TO accounts
• Communicate effectively with various other departments within Vail and WB to resolve issues and process bookings/modifications
• Report any discrepancies found on the partner/internal booking systems, and any related websites etc. to ensure accuracy and consistency of information
• Private Lesson/Pass Rekeys throughout year
• Work as a team to complete various audits throughout year
• Participate in additional ad hoc projects as needed

• High School diploma or equivalent – required
• Previous hospitality experience – preferred
• English – required
• Must be customer-focused with excellent verbal and written communication skills – required
• Attention to detail with a high degree of accuracy – required
• Able to work a flexible schedule including weekends and holidays as needed – required
• Microsoft Office – required
• Familiarity with Vail Resorts family of destinations – preferred
• Experience with hospitality software such as Revinate, AWS, Guest Connect, Inntopia, Synxis, iQWare, Oracle, MS products, Extranets – preferred but not required
• A positive and professional attitude is essential for this position
• Enthusiasm for the travel industry is a plus
• Able to work on a computer and phones performing repetitive tasks…