Licensed Insurance Customer Service Representative- Remote (License Required

As a Licensed Insurance Specialist, Seasonal, youwill serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite ofweb-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Please note:

At this time, Teleperformance is not hiring candidates who reside in Port St. Lucie, Florida.

Please note:

At this time, Teleperformance is not hiring candidates who reside in Port St. Lucie, Florida.

Additionally, this position is currently open only to candidates residing in the following states: AL, AR, AZ, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, and WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. Witha global workforce of 500,000 across 300 languages, we are a force for good inour communities and for our clients.

Benefits of working with TP include

• $21.50/hr
• Paid Training
• Benefits to you and your family.
• Growth Opportunities
• Eligible team members can take advantage of our comprehensive health benefits,which may include medical, vision, and dental.
• Weoffer benefits and tools to help our team members and their families fortheir financial future. This includes offering competitive 401(K) plans,life insurance, supplemental medical coverage, critical care insurance,pet insurance, FSA plans, and retailer discounts.

Your Responsibilities

As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions,issues, and concerns.

• Handleand carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Workwith confidential customer information and treat it sensitively
• Aim toresolve issues on the first call by being proactive, patient, empathetic,and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms,assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Possess home state Life & Health Insurance License.
• Minimumof 6 months of customer service experience.
• Mustbe 18 years of age or older.
• Abilityto type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key

Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:
• Adedicated workspace located near your router to support a hardwired
  
  Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under
  50ms).
• Internet connections cannot be Satellite, Mobile Data (5G,…