Customer Service Representative - Health Insurance Member Support (Remote - Minnesota)
Remote / Online - Candidates ideally in
Minneapolis, Hennepin County, Minnesota, 55405, USA
Listed on 2026-08-12
Minneapolis, Hennepin County, Minnesota, 55405, USA
Listing for:
TEKsystems
Remote/Work from Home
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
We are seeking compassionate and customer-focused Customer Service Representatives to support a health insurance organization during an important service area transition. In this role, you will assist current members who have questions about changes to their health insurance coverage and plan availability.
This is an excellent opportunity for individuals with call center experience who enjoy helping people, solving problems, and providing exceptional customer service in a fast-paced environment.
Position Overview
As a Customer Service Representative, you will serve as the first point of contact for health plan members impacted by service area changes. You will answer questions regarding coverage, explain available options, address concerns, and provide support to ensure a positive member experience during the transition.
While the initial focus will be on coverage-related inquiries, additional training and responsibilities may be introduced over time.
Key Responsibilities
+ Answer inbound calls from health insurance members regarding coverage changes and plan availability.
+ Explain benefit and coverage information clearly and professionally.
+ Research member questions and provide accurate information and resolutions.
+ Document customer interactions accurately within company systems.
+ Escalate complex issues to appropriate departments when necessary.
+ Maintain service quality standards while managing a high volume of calls.
+ Demonstrate empathy and professionalism when assisting members through coverage transitions.
+ Meet productivity, attendance, and quality expectations.
+ Participate in ongoing training and development opportunities as business needs evolve.
Qualifications
+ Previous call center or contact center experience.
+ Strong customer service and communication skills.
+ Ability to navigate multiple systems while speaking with customers.
+ Strong problem-solving and active listening abilities.
+ Excellent attention to detail and documentation skills.
+ Ability to work independently in a remote environment.
+ Reliable internet connection and dedicated workspace.
Training
+ Two-week paid training program
+ Training
Schedule:
Monday-Friday, 8:00 AM - 4:30 PM
Work Schedule
Following training, employees will be assigned to one of the following schedules:
+ Shift ending at 4:00 PM
+ Shift ending at 4:30 PM
+ Shift ending at 5:00 PM
Start times will vary based on assigned lunch periods.
Work Environment
+ Remote work from home opportunity
+ Candidates must reside in Minnesota
+ Equipment pickup required on the first day at the Bloomington office
+ Employees must be able to report to the Bloomington office if internet or connectivity issues prevent remote work
+ Quiet, professional home workspace required
Contract Details
+ Initial 3-month contract assignment
+ Opportunity for extension based on business needs and workload
+ Historically, assignments have often been extended beyond the initial contract period
Why Join Us?
+ Fully remote work environment after equipment pickup
+ Opportunity to gain experience within the health insurance industry
+ Supportive team environment and comprehensive training
+ Meaningful work helping members understand important coverage changes
+ Potential for contract extensions and expanded responsibilities
If you have call center experience, enjoy helping people, and thrive in a customer-focused environment, we'd love to hear from you!
Job Type & Location
This is a Contract to Hire position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Minneapolis,MN.
Final date to receive applications
This position is anticipated to close on Aug 21, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all…
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