Customer Solutions Specialist - Hybrid

# Customer Solutions Specialist - Hybrid## Lititz, PA $25.70##

Job Description ##

Job Summary

Shift: Monday through Friday 9:30 AM – 6 PM ET or local time zone equivalent. Flexibility to work an occasional weekend day (a few times per year) may be required, with advance notice provided. A weekday off would be provided within the same workweek.
60-Day Training Period:
Monday through Friday, 9:00 AM–5:30 PM ET or local time zone equivalent. During this time, our full-time Training team will support you as you learn the role.
** Help Businesses Keep Moving
** At Webstaurant Store, Customer Solutions is more than just a call center.

Our mission is to empower people to run their businesses more profitably and efficiently. Whether they’re running restaurants, schools, or healthcare facilities, they rely on us as a trusted distributor to support their success.

As a Customer Solutions Specialist, you won’t be expected to follow a script. You’ll have the opportunity to individually support our customers and their unique needs via phone, live chat, and email. We trust our specialists to solve problems creatively and deliver a great experience for every customer who trusts us as their supplier.### Remote Work Qualifications
* Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
* Access to a home router and modem.
* A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
* A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
* The desire and ability to work and communicate with other team members via chat, webcam, etc.
* Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).We only accept W-2 candidates, H-1B sponsorship is not available.## Responsibilities
** A typical day in Customer Solutions looks like:**
* ** Communicating with empathy and confidence
** through phone, live chat and email in a fast-paced remote environment even during challenging situations
* ** Investigating complex customer situations
** by connecting information across multiple systems, order history, previous interactions and resources to understand the full picture before determining the best path forward
* ** Using sound judgment to make decisions
** about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts
* ** Solving problems where the answer isn’t always obvious.
** You’ll navigate situations that require critical thinking, curiosity, and creativity rather than relying on scripts or standard procedures
* ** Partnering with internal teams
** when solving the issue requires additional information, expertise, or coordination
* ** Continuous learning
** through regular feedback, coaching and collaboration opportunities
* ** Adapting to our efforts to continuously improve
** our systems, the customer experience, and department workflows
* ** Connecting with teammates
** throughout each dayvia chat or video call
* ** Maintaining awareness of success
** throughout a variety of metrics focused on customer experience, quality, and culture.
** Why Customer Solutions?
** You will be supported from Day 1. You’ll start with a 60-day onboarding program designed to help you learn our systems, products, customers, and approach to problem-solving. From there, you will continue building skills through hands-on experience, quality feedback, leader support, and collaboration with teammates.

As you grow your skills and expertise in Customer Solutions, you may have opportunities to expand your responsibilities, contribute beyond your day-to-day work, and prepare for future…