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Remote VA Hotline Supervisor - Lead CS Team
Remote / Online - Candidates ideally in
Chantilly, Fairfax County, Virginia, 22021, USA
Listed on 2026-08-12
Chantilly, Fairfax County, Virginia, 22021, USA
Listing for:
The Bowen Group - VEOCC
Remote/Work from Home
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
The Bowen Group - VEOCC is seeking a Customer Service Supervisor to lead a Veterans Experience Office hotline team. You will coach CSRs, handle escalations, and coordinate intake for the VA complaint program. You will engage veterans, families, and VA staff with empathy while ensuring service quality.
Candidates must have a high school diploma, 4 years call center experience with 1 year in supervision, and valid U.S. citizenship with REAL .
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