Customer Experience Agent-Bilingual-English and Spanish

Statewide (CA), Statewide (TX), Statewide (AZ), Statewide (NV)

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Why work at Smart Stop? Smart Stop is a growing organization with tremendous opportunities available. We offer competitive salaries and benefits along with enriching work environments. Ready to join the best team members in the industry?

At Smart Stop, each employee brings unique experience and talent to their position and our true strength comes from collaborating and supporting one another. When we work as a team and lead together, we can achieve extraordinary results.

We are committed to supporting our customers’ changing lives in a warm and welcoming way. We also recognize the importance of change as an organization and, while it is sometimes difficult, it is a necessary part of the process for our company and employees to evolve and grow.

We support our employees by providing positive work environments and embracing their individual pursuits. We contribute to the communities where we live and work through active participation in charitable initiatives. Finally, we care for our worldby reducing our impact on the environment.

Customer Experience Agent - Bilingual (English and Spanish) Statewide (CA), Statewide (TX), Statewide (AZ), Statewide (NV)

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About Argus Professional Storage Management powered by Smart Stop®

Argus Professional Storage Management (APSM) powered by Smart Stop is the second largest exclusively third-party management company in the self-storage industry. APSM manages 227 stores across 26 states (as of October 1, 2025), encompassing approximately 16.6 million rental square feet, 102,000 units. Come join a winning team!

APSM is a growing organization with tremendous opportunities available. We offer competitive salaries, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry?

Salary range: $17.00 to $19 per hour depending on experience

Bilingual-Spanish and English Customer Experience Agent Job Summary

Reporting to the Call Center Lead, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.

This job is 100% remote.

Essential Job Functions and Responsibilities assisting non-English speaking customers/clients.

• Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses extensive company and company product knowledge to answer and appropriately address inquiries.
• Performs other related duties as necessary or assigned.

If you love problem solving and helping customers and have excellent communication skills – this could be the job for you!

Qualifications Needed

• High school diploma or equivalent.
• Proficiency in both Spanish and English is required to assist non-English speaking customers/clients.
• Customer service experience required.
• Minimum 3+ years of self-storage management experience.
• Excellent written and verbal communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Excellent decision-making ability.
• Strong problem-solving skills.
• Proficient in computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Ability to function well in an often-stressful environment.

Benefits

• Competitive salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Ample paid time off
• Generous holiday schedule
• 401(k) + matching with no waiting period
• Employee assistance program
• Paid employee referral program

Diversity

Argus Professional Storage Management powered by Smart Stop®, is committed to diversity, equity and…