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Remote Customer Retention Specialist - Pet Insurance
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-13
Northern, Floyd County, Kentucky, USA
Listing for:
Trupanion, Inc.
Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, CRM Systems & Management, Call Center / Support
Job Description & How to Apply Below
Trupanion is seeking a Customer Retention Specialist to support customers with policy cancellations and renewals from a remote, Pacific Time aligned schedule. You will educate customers on the long‑term value of coverage, navigate multiple systems, and handle high call volumes with empathy and efficiency.
Ideal candidates have 3+ years in retention/call center roles and 1+ year in customer service, with strong CRM skills and a proactive, solution‑oriented mindset.
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