Customer Service Representative Virtual Performance & Culture

Remote Client Service Representative

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

For more than 70 years
, our organization has proudly served working families by providing life, accident, and supplemental health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we've continued to grow year after year, including more than 20% growth last year
, demonstrating our financial strength, stability, and commitment to serving families across the United States.

We're currently seeking service-oriented professionals to join our growing remote team as Remote Client Service Representatives
. If you enjoy helping others, building relationships, and delivering exceptional customer service, we'd love to hear from you.

No prior insurance experience is required—we provide comprehensive training, mentorship, and ongoing support.

As a Remote Client Service Representative, you'll work directly with clients who have requested information about their benefits and coverage options.

Using Zoom and other virtual communication tools, you'll help clients understand their available benefits, answer questions, and provide outstanding service throughout their experience.

This is an excellent opportunity for individuals seeking a flexible work-from-home career with long-term growth potential.

• Meet with clients virtually through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products, services, and policy information
• Assist clients with applications, enrollment, and benefit updates
• Provide ongoing customer support and follow-up communication
• Maintain accurate client records and documentation

• Build long-term relationships through professionalism and trust
• Deliver exceptional customer experiences
• Provide personalized support based on each client's needs
• Communicate clearly and effectively throughout the client journey

• Participate in ongoing virtual training and mentorship
• Attend team meetings and coaching sessions
• Continue developing communication and customer service skills
• Learn industry products, systems, and best practices

We’re looking for individuals who possess:

• Excellent communication and interpersonal skills
• Strong customer service mindset
• Positive attitude and professional demeanor
• Basic computer proficiency
• Comfortable using Zoom and virtual communication platforms
• Strong organizational and time-management skills
• Ability to work independently in a remote environment
• Reliable, coachable, and motivated to grow

Experience in any of the following is beneficial:

• Customer Service
• Client Relations
• Retail
• Hospitality
• Healthcare
• Sales
• Administrative Support
• Call Center Operations

Leadership experience is welcomed but not required.

• Work from anywhere within the United States
• Flexible work-from-home environment
• No daily commute

• Consistent weekly compensation
• Structured support for long-term success

• Additional earning opportunities
• Recognition and incentive programs
• Leadership bonuses

• Medical reimbursement program for qualifying representatives
• Company-provided life insurance
• Retirement planning opportunities
• Residual income potential through client renewals

• Comprehensive onboarding
• Weekly virtual training
• Leadership coaching
• Professional development programs

• Performance-based promotions
• Leadership development opportunities
• Long-term career growth
• Promotion from within

At AO, we believe our people are our greatest strength.

We provide the training, mentorship, technology, and support needed to help our team members build meaningful careers while making a positive impact on the lives of working families.

Our culture is built on integrity, collaboration, continuous learning, and recognizing those who are committed to personal and professional growth.

• Must be at least 18 years of age
• Must be legally authorized to work in the United States Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone
• Quiet, professional workspace

All interviews are conducted virtually through Zoom video conferencing, providing a convenient and flexible hiring experience.

If you're looking for a rewarding remote career where your communication skills, professionalism, and commitment to helping others are valued, we'd love to meet you.