Service BDC Agent

Basic Function This is a remote work from home position (Part time)
The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service.

Responsibilities The following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned.

Answer incoming phone calls from multiple dealerships

Pull up spreadsheets and log information on multiple tabs Assist in obtaining basic demographic information about each customer and log that information in our database

Schedule appointments and be able communicate to the dealership with customer needs

Communicate all missed opportunities or escalated calls to upper management

Work in a team environment to provide customers a top-level experience

Be courteous and professional on every interaction with a customer on each call

Skills

Outstanding communication skills, both verbal and written

Enjoy talking on the phone and willingness to help customers

Basic computer skills and phone etiquette

Friendly and professional manner

Strong organizational skills with the ability to multitask in a fast-paced environment

Strong typing skills

Self motivated

Ideal Work Space Must have existing high-speed Internet access at home minimum 1

GBUSB-Headset required

Quiet, noise-free home office space, free of distractions

Computer Specs
- Must have 2 Screens
1.4 GHz or higher Intel Core 2 Duo processor or compatible2 GB of RAM recommended minimum

Google Chrome Installed Education/Training High School Diploma or GED equivalent

Experience

Sales - Service /Call Center/BDC Experience (1+ years preferred)
Customer/Client Service Experience (1+ years preferred)
Knowledge of Automotive Industry Preferred Remote (1+ years)

Physical Requirements Sitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone