Senior Customer Success Manager (North America)

We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.

We are backed by world class regional & international investors: 212VC, BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.

As we expand into the US market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our US customers.

As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using Remote Pass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth.

• Seamless Onboarding:
  Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of Remote Pass.
• Strategic Relationship Management:
  Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
• Customer Advocacy:
  Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
• Proactive Account Management:
  Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
• Insight-Driven Feedback:
  Collect and analyze customer feedback to provide actionable insights that shape product development.
• Retention and Growth Leadership:
  Drive customer loyalty and uncover opportunities for upselling or cross-selling Remote Pass services.
• Cross-department
  
  Collaboration:
  
  Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
• Value Optimization:
  Foster business growth and profitability by ensuring customers realize the full value of Remote Pass's services.

• 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
• Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
• Exceptional interpersonal and communication skills.
• Proven ability to build strong customer relationships and drive customer satisfaction.
• Analytical mindset with the ability to gather insights from data to make informed decisions.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Comfortable working US Eastern Time (EST) hours, regardless of your physical location.
• Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

• Be part of a fast-growing global company revolutionizing remote work management.
• Work in a collaborative and inclusive environment that values innovation and creativity.
• Opportunities for professional growth and development.
• Competitive, uncapped variable compensation tied directly to the accounts you grow.