Entry Level | Vacation Support Specialist | Work From Home
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-08-13
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Title:
Job Title: Vacation Support Specialist
Company:Company: Destination Knot
Employment Type:Employment Type: Remote
Industry:Industry: Leisure, Travel & Tourism
About Us:Destination Knot is a growing travel company passionate about creating unforgettable vacations—from romantic honeymoons and destination weddings to luxury escapes and family adventures. We pride ourselves on offering white-glove service, expert guidance, and a supportive team environment that values both personal growth and client satisfaction.
Job Description:We are looking for a dependable and service-driven Vacation Support Specialist to provide essential assistance to our travel planning team. This remote role is ideal for individuals who are organized, tech-savvy, and eager to work behind the scenes in the travel industry. You’ll play a key part in ensuring our clients have smooth, stress-free travel experiences from beginning to end.
Key Responsibilities:- Assist with travel research, quotes, and itinerary preparation
- Coordinate with travel suppliers to confirm reservations and special requests
- Track payment deadlines and booking updates
- Help distribute travel documents, confirmations, and trip reminders
- Provide exceptional follow-up and support to both clients and advisors
- Maintain accurate records and client details within CRM tools
- Support administrative and customer service tasks for travel advisors
- Excellent organizational and communication skills
- Comfortable using email, online platforms, and basic spreadsheet tools
- Prior customer service, administrative, or travel experience is a plus
- Strong attention to detail and time management
- Enthusiastic about the travel industry and eager to learn
- Training is provided—no previous travel certification required
- Flexible work-from-home schedule
- Personalized training and mentorship
- Eligibility to earn income through client support, special projects, and team performance initiatives
- Access to travel perks and industry discounts after training
- Pathways for advancement into planning, sales, or leadership roles
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