Customer Service Analyst

Provalus is actively hiring entry-level and experienced Customer Service Analysts to support data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.

All positions are full-time with set schedules, professional training and development, andopportunityfor career advancement. Start your career today!

• Researchrequiredinformation using available resources.
• Handling and resolving customer complaintsregardingproduct sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting tothe high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer callswhererequired.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration,communicating and coordinating with internal departments.
• Other duties as assigned.

• Ability to work onsite at the Provalus Tahlequah OKoffice.?
  
  No?remote positions are available at this time.
• Excellent communication skills, including verbal and written communication.
• Ability to work with others in a team environment
• Good computer and multi-tasking skills.
• Competency in related computer applications.
• Ability to react effectively and calmly in stressful situations.

Job Type: Full-time

Work Location:

In person