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Remote Field Services Coordinator
Remote / Online - Candidates ideally in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-08-13
Frankfort, Franklin County, Kentucky, 40601, USA
Listing for:
Lumen
Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Lumen is seeking a Field Service Associate I to support its Field Tech Services team in a remote role. You will serve as the main contact for customers, manage requests via phone, email, and ticketing systems, and coordinate with field technicians, vendors, and internal teams to resolve issues.
You will handle ticket creation and closure, track progress, and maintain clear communications with customers throughout the service lifecycle.
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