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Remote Japanese-Speaking Customer Operations Analyst (SaaS
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-14
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Namely
Remote/Work from Home
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Science Exchange is seeking a Customer Operations Analyst with fluent Japanese to join our remote US-based team. You will manage enterprise tickets in Salesforce, assist Japanese users with platform onboarding, and coordinate with Product and Engineering to resolve issues, while maintaining high CSAT and timely resolutions.
You will report to the Customer Support Lead and collaborate across functions to improve the customer experience for enterprise clients in the SaaS life sciences space.
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