Remote Experience Specialist - Limited Part Time

Remote Experience Specialist Every member has a story. Join a team that's dedicated to helping people write their next chapter.

TRUE Community Credit Union is looking for a Limited Part-Time Remote Experience Specialist to join our team. If you enjoy helping people, solving problems, and creating meaningful experiences through technology, we'd love to meet you.

As a Remote Experience Specialist, you'll serve as the first point of contact for members across multiple remote channels. You'll assist with transactions, answer questions, provide financial guidance, and help members confidently navigate digital banking tools. Every interaction is an opportunity to build trust, strengthen relationships, and make a positive impact.

Pay & Benefits $19.35 - $22.76 per hour based on experience beyond the requirements of the role and geographic location

Medical benefits, dental, and vision coverage

Employee Assistance Program (EAP)
Paid Time Off (PTO)
Paid holidays, birthday time off, inclusion time, and volunteer time
401(k) and employer-funded pension plan Annual bonus reward programTRUE Cares Paid Family Leave Gym membership reimbursement

Tuition reimbursement

Schedule

Up to 26-29 hours per week, including:

Monday through Friday shifts beginning as early as 8:00 a.m. and ending around 5:15 p.m.2 to 3 Saturdays per month from 8:45 a.m. to 1:15 p.m.What You'll Do Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries

Resolve member concerns with professionalism, empathy, and urgency

Educate members on digital banking services and self-service tools

Promote confidence and adoption of new technology solutions

Identify opportunities to improve members' financial well-being through products and services that meet their needs

Build strong relationships while navigating multiple systems and processes

Collaborate with team members and participate in ongoing training and development

What We're Looking For High school diploma or GED required1-2 years of customer service experience required

Strong communication and problem-solving skills

Ability to multitask in a fast-paced environment

Comfort using technology and navigating multiple systems simultaneously

Basic personal finance knowledge

Preferred Qualifications Previous financial institution experience

Bilingual in Spanish, Arabic, or another language

Why TRUE?

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. If you're looking for a rewarding opportunity with a purpose-driven organization, there's a place here for the TRUE you.

Equal Opportunity

Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Posted by Applicant Pro