Bilingual (Spanish) Phone Outreach Associate

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey.

We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other's strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

We are seeking a Bilingual (Spanish) Phone Outreach Associate, specialized in engaging new members. This role will be responsible for making calls to potential members and accurately explaining what we do at Nadia Care and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Nadia Care.
This is a fully remote position. This role is expected to work from 8:30am-5:30pm ET (7:30am-4:30pm CT).

This role will report directly to the Phone Outreach Team Lead, which sits on the Marketing & Member Enrollment team at Nadia Care.

• Making calls to potential members, identifying their needs, and providing information about services offered
• Answering questions about Nadia Care and the membership journey
• Checking if potential members are eligible to enroll with Nadia Care
• Registering members with the program and scheduling their first appointment
• Maintaining databases by keeping member information up to date
• Collaborating across the team and company on feedback received from potential and current members

• High school diploma or equivalent
• Call center, sales, or community outreach experience
• Outgoing personality who is excited to bring our services to those who need them
• Good listening skills and attention to detail
• Comfortable with technology and digital platforms
  
  Ability to thrive in a fast-paced, high-growth startup environment
• Demonstrated experience in taking direction, learn quickly, and working independently

Compensation range for this position is between $22-$28/hr the exact amount will depend on direct, relevant experience.

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:

Please note that this process is subject to change, but we will always keep you informed along the way.

For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally:

• Recharge with annual paid holidays…