Service BDC Agent

Basic Function

This is a remote work from home position (Part time)

The following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned.

• Answer incoming phone calls from multiple dealerships
• Pull up spreadsheets and log information on multiple tabs
• Assist in obtaining basic demographic information about each customer and log that information in our database
• Schedule appointments and be able communicate to the dealership with customer needs
  Communicate all missed opportunities or escalated calls to upper management
• Work in a team environment to provide customers a top-level experience
• Be courteous and professional on every interaction with a customer on each call

• Outstanding communication skills, both verbal and written
• Enjoy talking on the phone and willingness to help customers
• Basic computer skills and phone etiquette
  Friendly and professional manner
  Strong organizational skills with the ability to multitask in a fast-paced environment
• Strong typing skills
  Self motivated

• Must have existing high-speed Internet access at home minimum 1GB
• USB-Headset required
• Quiet, noise-free home office space, free of distractions
• Computer Specs
  - Must have 2 Screens
• 1.4 GHz or higher Intel Core 2 Duo processor or compatible
• 2 GB of RAM recommended minimum
• Google Chrome Installed

• High School Diploma or GED equivalent

• Sales - Service /Call Center/BDC Experience (1+ years preferred)
• Customer/Client Service Experience (1+ years preferred)
• Knowledge of Automotive Industry Preferred
• Remote (1+ years)

Sitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone