Customer Happiness Representative (Remote, Seasonal, Part-Time
Remote / Online - Candidates ideally in
New York, USA
Listed on 2026-08-15
New York, USA
Listing for:
NORY, Inc.
Part Time, Seasonal/Temporary, Remote/Work from Home
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Customer Success Representative
NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills.
Responsibilities:- Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly.
- Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.
- Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.
- Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.
- Collaborate with cross-functional teams to meet customer needs and drive process improvements.
- Assist with special projects to support the customer happiness team, such as research or system development projects.
- Empathetic problem solver with excellent written and verbal communication skills.
- Skilled at building long-term relationships and proactive in improving processes.
- Purposeful and driven, passionate about achieving results and making an impact.
- Positive attitude, solution-oriented mindset, and accountable in commitments.
- Open to feedback, continuously learning, and a team player who values empathy and compassion.
- Hours:
10-30 hours per week, Weekend partial availability preferred - Compensation: $20 per hour.
- We are purposeful in our actions, always asking "why" to cultivate inner motivation.
- We ask "how to make it work" before wondering "if it will be possible."
- Our decisions are grounded in data and logic.
- We are accountable and disciplined.
- We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
- We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
- We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.
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